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Exchange and refund policy

Exchange and refund policy


For our sake of your safety and health, Al Naseem store does not allow the return or exchange of its products for health reasons and to preserve public health, except for the products that arrive to you defective or damaged only


You can replace or recover a damaged or defective product


Through the customer service available at the Naseem store via email or WhatsApp: 0537230300

Provided that the product is exchanged or returned

In its original condition and with its original packaging and has not been used, opened or changed the product's packaging features

 Besides the availability of the original purchase invoice


You can replace or retrieve a damaged product within 3 days from the time the product is received


The process of exchange or return may take 10 working days.


The refund will be made after the damaged product arrives to us and confirms its condition

And then transfer the amount to your account within a working period of 3 working days from the date of receiving the product with us


When you want to replace the damaged product, and choose the alternative product, we ask you to transfer the amount of the difference between the damaged product and the replacement product if the price difference is found.


Notice :

When shipping (the customer's request) the parcel and sending it to the customer that the request has been fulfilled and a message has been sent to the customer with the bill of lading number, we apologize for canceling the order or stopping the order after shipping and delivery of the shipping companies.

Upon the arrival of the shipment to the customer and the shipment was returned by the shipping companies after repeated communication with the customer and did not receive the shipment

The customer has to bear the cost of the returned freight back and forth